888-755-0750
×

Register

Profile Info

Login Info

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
This username is already registered!
Username must be atleast 6 characters
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

Careers


 

Customer Service Representative

 

Mississauga (Shelf Talkers Manufacturing Inc)

JOB SUMMARY:

We are seeking a dynamic individual who embraces customer service. You are also interested in joining a growing company and you strive to provide a great experience for each customer contact. The ideal candidate would have leadership abilities that would contribute to the continued growth of the organization.

Your primary role will entail liaising with customers, responding to inquiries in a professional and timely manner as well as updating customer orders and preparing paperwork to complete the delivery process.

This is a full-time, permanent position.

KEY ACCOUNTABILIES:

The incumbent will work in a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast paced environment, the incumbent will multi-task while maintaining the highest quality of customer service.

DUTIES INCLUDE:

  • -  Respond to inquiries regarding price, delivery, or technical support

  • -  Respond to inquiries regarding status of customer orders

  • -  Enter, release and track customer orders in ERP system

  • -  Resolve delays, service problems and disputes

  • -  Verify customer account numbers, pricing, terms, delivery requirements etc.

  • -  Track backorders and ensure production, purchasing and distribution are reacting accordingly

  • -  Liaise with other departments from the service team to ensure proper service from all directions

  • -  Respond to customer inquiries in a timely manner

 

KEY PERFORMANCE MEASURES:

  • -   High degree of organization, accuracy and attention to detail for entire paperwork trail

  • -  High drive for building strong customer relationships based on customer satisfaction

  • -  Overall management of sales orders and customer inquiries

  • -  Mature business acumen to facilitate decision-making

  • -  Understanding of pricing relationships, and/or ability to organize price information

  • -   A firm grasp of ERP systems or the ability to learn new technology quickly

  • -  Strong ability to work as a member of the Customer Service Team and other departments (including sales, shipping, logistics, accounting) and willingness to be a driving force in the success of the team

  • -  Relationship with internal colleagues and ability to resolve problems and disputes by consulting with appropriate team members

  • -  Positive attitude and team focused outlook

 

KNOWLEDGE & SKILLS REQUIREMENTS:

  • -  A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization

  • -  Good time-management and follow-up skills, including, the ability to effectively balance quantity and quality of output

  • -  Excellent computer skills with Microsoft Office and ERP systems

  • -  Experience managing print production signage and knowledge of printing processes

  • -  Demonstrated ability to effectively resolve customer issues and complaints patiently

  • -  Strong written and verbal communication skills

  • -  Ability to prioritise and multi task

  • -  Ability to learn new software quickly

  • -  Good team player including the demonstrated ability to contribute to and foster a positive team environment

  • -  Industry experience, especially with store fixtures and display products is a strong asset

 

Please apply by April 21, 2017 to: jobs@shelftalkers.com

 

Job Location:

  • -  Mississauga, ON

 

Required education:

  • -  Diploma/Certificate

 

Required experience:

  • -  Do you have 5+ years in Customer Service

  • -  Do you have experience with store displays and components (1-2 years)

 

Required language: English, French is an Asset

 

Work Expectations: 40 hours per week

 

Working for Shelf Talkers Manufacturing Inc

Shelf Talkers Manufacturing Inc. (STM) manufactures and sells over 25 million shelf talkers a year! STM is a leading supplier to some of the largest mass merchandising, grocer, pharmacy, convenience and discount retail chains in North America. STM`s state of the art manufacturing and distribution facility includes high-speed large-format die cutting machines, automated heat folding machines, computerized guillotines, high volume heat sealing equipment, litho printing, automated acrylic folding and aluminum display fabricating. An entrepreneurial minded organization where you’ll be given support and room to develop your own strategies with a high energy team that comes to feel more like family. If this sounds like what you’re looking for, then we might be the place for you.

 


 

 

ACRYLIC FABRICATOR

 

Mississauga (Shelf Talkers Manufacturing Inc)

JOB SUMMARY:

We are seeking an experienced Acrylic Fabricator who translates drawings with a technical eye and produces a finished piece with pride. If you are interested in joining a growing company and you strive to challenge your machine operating, and tooling experience to generate custom work - we want to hear from you. The ideal candidate would have leadership abilities that would contribute to the continued growth of the department.

Your primary role will entail liaising with production and estimating staff, responding to sample requests and multiple work orders in a professional and timely manner.

This is a full-time, permanent position.

KEY ACCOUNTABILIES:

The incumbent will work in a high volume environment to respond to sample requests and work orders. Working in a fast paced environment, the incumbent will multi-task while maintaining the highest care in product quality for our customers.


DUTIES INCLUDE:

  • -  Gluing, heat-bending, forming and assembly of acrylic products

  • -  Set-up of production equipment

  • -  Operation of machinery to complete daily production goals

  • -  Tooling for various jobs

  • -  Maintenance of equipment and shop housekeeping

  • -  Perform accuracy and quality inspections of products

  • -  Review work orders and artwork to ensure understanding of requirements for each job and follow up with questions or discrepancies with the Operations Manager as needed

  • -  Record and report materials used for each job for inventory

 

KEY PERFORMANCE MEASURES:

  • -  High aptitude for interpretation of drawings and best tools/process to create finish piece to specifications

  • -  Understanding the importance of, and ensuring high attention to detail while exercising strong time management skills

  • -  Keen attention to quality management for all projects

  • -  Firm grasp of acrylic properties, limitations of and best tools to use to construct new products accordingly

  • -  Positive attitude and team focused outlook

  • -  High degree of organization and accuracy

 

KNOWLEDGE & SKILLS REQUIREMENTS:

  • -  Ability to read, interpret drawings and layouts

  • -  Product knowledge of various acrylics and plastics

  • -  Mechanical and machinery background

  • -  Set-up and operating experience

  • -  Outstanding fabrication abilities with various types of acrylics

  • -  Good time-management and follow-up skills, including, the ability to effectively balance quantity and quality of output

  • -  Good written and verbal communication skills

  • -  Excellent problem-solving skills

  • -  Ability to work with minimal supervision, planning, scheduling and organizing work orders within established deadlines

  • -  Handling multiple priorities with strong attention to detail in a fast-paced environment

 

ENVIRONMENT AND PHYSICAL REQUIREMENTS:

  • -  Operates mainly on the Production floor where it can be noisy and dusty

  • -  Standing for extended periods of time

  • -  Repetitive motions, bending/stooping, reaching/grasping and carrying and lifting various items up to 50 pounds or more

  • -  Occasional evening and weekend work may be required as job duties demand

  • -  Day shift Monday-Friday 7:30am – 4:00pm

 

Please apply by Friday, January 13, 2017 to: jobs@shelftalkers.com

 

Job Location:

  • -  Mississauga, ON

 

Required education:

  • -  High School Diploma

  • -  Technical school Certificate

 

Required experience:

  • -  Do you have 3+ years in custom acrylic fabrication

  • -  Do you have experience with store fixtures and display products? 1-2 year

 

Required language: English

 

Work Expectations: 40 hours per week

 

Working for Shelf Talkers Manufacturing Inc

As a leader for over 30 years supporting the Canadian retail industry, we specialize in customizing design, layout and installation for cash counters, shelving and POP merchandising solutions, on time and on budget. With our diverse product line, we can meet all your retail store display needs. An entrepreneurial minded organization where you’ll be given support and room to develop your own strategies with a high energy team that comes to feel more like family. If this sounds like what you’re looking for, then we might be the place for you.


 

My Cart

You have no items in your shopping cart.